The Official Omedix Blog

We just got back from the GE Centricity Healthcare Users Group meeting, where we unveiled our new patient portal, PortalPlus.

We started Omedix back in 2004 with the mission of using the web to create better medical practices.  When we began, we helped our clients do that by providing medical website design and patient education services.  We basically wanted to make sure that when patients and colleagues went looking for their doctor online, they saw a professional looking site that was easy to use, resourceful, interactive and up to date.

Eventually, we realized that just putting up an online shingle wasn’t enough, so we began working with clients to help them attract new patients over the Internet with search engine marketing.  Then we realized that just getting new patients to the site wasn’t enough.  We had to help our clients actually convert those patients into new patient requests or online appointment requests.

And then we realized even that wasn’t enough.  We needed to enable our clients to interact with their existing patients in a way that really leverages technology to make life easier for them.  That’s why we created PortalPlus.  With PortalPlus, it’s now possible to:

Streamline Patient Registration
Instead of having patients struggle with pen & paper, they just go to your website, fill out all forms online, the information is reviewed by a staff member, and magically deposited into your Practice Management System.

Reduce Phone Calls
Patients call because they need to request appointments, refill prescriptions, pay their bill, request medical records, and a few other simple yet time-consuming routine transactions.  We’ve now put these online so that your patients just log in, select the transaction they want, fill in the form, and they’re done.  Your staff go to our practice portal to view the request and then process it in any number of ways.

Streamline Delivery of Lab Results
Instead of time-consuming phone calls, you can deliver lab results to patients right through the portal.

Plus Many other Items I’ll Write About Soon!
Patients can view their medical record, prepare for their appointments, send secure messages, pay their bill directly by credit card, plus a few other nifty features.

At the GE Centricity Healthcare Users Group Conference, we had our first public unveiling of PortalPlus, and the response was wonderful.  It showed me that there’s a real need for these kinds of systems, although I have to admit I’m somewhat baffled that only around 15% of all practices even have a patient portal.

The fact that receptionists actually hand-type patients’ registration info reminds of 1989 more than 2009.  Also, the reality is that with just a tiny bit of data entry, or with no data entry at all, a good patient portal will leverage the heck out of information *that you already have in your practice.*  For example, if your practice management system tells me that patient John Doe is scheduled for a particular visit, I can automate an email reminder to John, send him an invite to the patient portal to view important prep information, suggest personalized patient education he should read based on his appointment type, and automate a survey about his experience afterward.

All these things create a superior patient experience while requiring virtually zero time for the practice to set it up.  It’s just technology leveraging your existing data.

Anyway, our patient portal is ready for primetime, and you’re welcome to read some preliminary patient portal marketing information to learn more.

Thanks for reading, and looking forward to writing again soon!

Josh

Both comments and pings are currently closed.